Refund policy
Returns & Refunds
At RoadKit, we want you to be genuinely happy with your purchase. If something isn't right, here's how we handle it.
Your Rights Under Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this policy limits or excludes your rights under the Australian Consumer Law.
Faulty or Incorrect Items
If your item arrives faulty, damaged, or not as described, we will cover the full cost of return shipping and offer you a choice of:
- A full refund to your original payment method, or
- A replacement item sent at no charge
To report a fault, email hello@roadkit.com.au within 30 days of delivery with your order number and a photo of the issue. We aim to resolve all fault claims within 3 business days.
Change of Mind Returns
We accept change of mind returns within 30 days of delivery, provided the item is:
- Unused and in original condition
- In its original packaging, with all accessories and manuals included
For change of mind returns, return shipping is at the customer's expense. Once we receive and inspect the item, a refund will be issued to your original payment method within 5–7 business days.
We are unable to accept change of mind returns on items that have been used, opened (where the seal affects resale), or returned after 30 days.
How to Start a Return
- Email hello@roadkit.com.au with your order number and reason for return
- We'll confirm eligibility and provide the return address
- Ship the item back (tracked postage recommended — we can't take responsibility for items lost in transit)
- Once received and inspected, we'll process your refund or replacement
Refund Timeframes
- Faulty/incorrect items: Refund or replacement actioned within 3–5 business days of us receiving the return
- Change of mind: Refund processed within 5–7 business days of receiving the return
- Refunds are issued to the original payment method. Processing times after that depend on your bank or card provider.
Contact
hello@roadkit.com.au | roadkit.com.au
Last updated: July 2026